Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how a person can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia website.

To get approved for JSP an individual should:

– be of certifying age for JSP
– fulfill Australian home requirements for JSP
– be out of work, and
– looking for work and ready to participate in activities that increase their opportunities of discovering a task, or
– unable to work, employment study or try to find work due to medical condition, health problem or injury, or
– utilized or studying full-time and are not able to undertake these due to a medical condition, employment illness or injury and work or employment research study to go back to

If the customer has suggested they are unable to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP earnings test cut-off

For instance, a self-employed DSP customer is still working 30 hours weekly, but their income has minimized. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they need to supply their bank account balances, proof of earnings and employment separation details.

Customers can start an early claim online. They will be able to finish Your individual information, Your situations and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online up until within 2 week of being eligible for JSP. They will get a tip notification 14 days before the eligibility date.

An apprehended individual may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified but not payable when they declare.

Customers moving from a current income support payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers should create a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– check in to myGov and access their connected Centrelink online account
– guarantee their personal information are appropriate. From the menu, choose the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a minimized question set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their existing payment.

The job will enable the consumer to undertake a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed unable or unsuitable to complete an online claim or candidates. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer begin a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the customer resides in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to finish an online claim, the client should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote customers.

The consumer must have:

– the remote indication showing on the Customer Overview, or
– a residential address in a remote location

To inspect the address remains in a remote location:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence nominees can send an online claim for employment JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decrease the offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the candidate to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it may not be reasonable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia must identify if they have lowered their work prospects by transferring to a brand-new place.

If this holds true, the Service Officer should investigate a possible MALEP employment associated exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to identify a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a recommendation to a Labor force Australia or other expert supplier, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first provider appointment is understood as the task seeker’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will figure out the start date of the job candidate’s earnings support payment. Note: this undergoes task applicants fulfilling any waiting periods and qualification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job applicants to the Workforce Australia online work service. This omits job applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will immediately calculate this and use the appropriate rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to clients during their online claim. Employer information, name and ABN, employment will be presented to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the company within the claim. If a customer validates the company, when on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not validate the company, once on payment, the STP employer might provide to the consumer once again when they report.